Pre-sales Q&A

Which countries and regions can you ship to?

We support shipment to major countries and regions around the world. Products are available for immediate shipment to Asia, North America, Oceania, and Europe.

How do I pay? What payment methods are available?

RELX overseas online direct mail website accepts WeChat/Alipay, UnionPay, and credit card payments, and the settlement is in the customer's local currency (RMB in mainland China). After placing an order, just contact the official payment.

How long does it take to ship after placing an order?

The goods will be shipped within 24 hours after placing the order. After shipment, you can check the express progress according to the waybill number.

What courier do I use? How long does it take to receive the package?

RELX Overseas Online Direct Mail cooperates with mainstream express delivery companies at home and abroad, and delivers spot goods quickly without the need for customers to participate in customs clearance. Under normal circumstances, it takes 2-3 working days to arrive in Asia, 7 working days to North America and Australia, and no more than 10 working days to Europe and other regions.

Is there any quantity limit for placing an order?

RELX overseas online direct mail website is for global regions. Orders over 100 yuan are free shipping. Based on the standard of personal use and logistics safety considerations, each person can purchase up to 60 pieces each time. We have carefully prepared a combination package with a very high cost performance, which can be purchased in the promotion area .

Can I cancel my order? How can I get a refund?

The order can be cancelled before shipment. Please inform the customer service of the order number and the customer service will arrange a refund, and the paid amount will be returned in the original way.

  • Super fast delivery

    The package will be delivered on the same day after payment and arrive in about three days.

  • Best service

    If the product has any quality problems, we will refund or exchange it.

  • Manual customer service

    24-hour WeChat customer service or online customer service tools.